Automatic Prioritization of Incoming Requests

When all requests seem urgent

Emails, forms, tickets, or instant messages accumulate and are often processed in order of arrival. Critical requests can then be buried among less priority inquiries.

This lack of hierarchy directly impacts service quality and operational responsiveness.

Why manual prioritization is fragile

Prioritization often relies on quick and subjective reading of content. Urgency or sensitivity signals can be misinterpreted, especially when volumes are high.

Without consistent criteria, decisions vary from one person to another and complicate management.

Fasfox’s approach to request prioritization

Fasfox develops artificial intelligence solutions capable of analyzing incoming request content, identifying context, urgency, and potential impacts. The AI assigns a priority level according to defined and adaptable rules.

Requests are then routed to the right processing workflows, with clear visibility on urgent matters to address first.

How it works in practice

1. Incoming requests are analyzed upon receipt.
2. Artificial intelligence identifies urgency and sensitivity signals.
3. A priority level is automatically assigned.
4. Requests are classified and routed to the right workflows.
5. Teams clearly visualize priorities.
6. Processing is tracked and monitored.

Operational benefits

• Increased responsiveness on critical requests
• Better resource allocation
• Reduced processing delays
• More consistent service quality
• Easier management of incoming flows

Situations where this solution is particularly relevant

• Large volumes of incoming requests
• Strong responsiveness requirements
• Multiple contact channels
• Need to structure handling process

Deployment and integration

Fasfox deploys this solution by integrating with existing request management tools. Prioritization criteria are configured according to business challenges and adjusted with usage.