Internal Chat for Procedures and Reference Materials

When rules are difficult to apply

Daily work generates many questions about procedures to follow, applicable rules, or best practices. Finding exact information often requires browsing through multiple documents or requesting assistance from internal contacts.

This situation slows action, generates frequent interruptions, and creates different interpretations of rules.

Why traditional consultation is not adapted

Procedures are typically stored in static documents or poorly ergonomic shared spaces. Traditional search tools return documents, but not direct answers.

This approach makes information access less fluid, especially in operational contexts where speed is essential.

Fasfox’s approach to internal chat

Fasfox develops intelligent chat solutions connected to internal procedures and reference materials. The chat understands questions formulated in natural language, retrieves relevant passages, and delivers clear and contextualized answers.

Answers rely exclusively on validated internal content, with access control and traceability mechanisms. The solution adapts to document formats and existing governance rules.

How it works in practice

1. Internal procedures and reference materials are securely indexed.
2. A question is asked through the chat.
3. Artificial intelligence identifies relevant content.
4. A synthetic and contextualized answer is generated.
5. Sources can be consulted for verification.
6. Usage enriches with interactions over time.

Operational benefits

• Fast and reliable access to internal rules
• Reduced interruptions and internal requests
• More consistent application of procedures
• Daily time savings
• Better dissemination of best practices

Situations where this solution is particularly relevant

• Large volumes of internal procedures
• Regulated or standardized environments
• Need to quickly disseminate updated rules
• Desire to simplify access to internal information

Deployment and integration

Fasfox deploys this solution by integrating with existing document management tools while respecting security and governance rules. Access is controlled and usage is tracked.